General presentation
Whatever the terminal used, the solution unifies business telephony, video meetings and team messaging in a single interface, enabling users to collaborate with confidence and security.
Users can make cloud-hosted calls with unprecedented clarity, bring together collaborators from around the world in secure video meetings, and exchange messages with feature-rich team messaging.
The solution allows you to reuse existing SIP phones and audio accessories (AudioCodes, Cisco, Grandstream, Jabra, Mitel, Panasonic, Poly, Spectralink, Yealink...).
The 8×8 solution interfaces with numerous third-party applications, from CRM to Microsoft Teams, and features advanced APIs for quick and easy integration of SMS, voice, messaging and video with web and mobile applications. WCS Cloud Communications also offers customized integrations.
Read moreA multilingual solution, 8x8 can replace the public telephone network in over 55 countries, provides local numbers in over 100 countries, manages portability of existing numbers, and provides PSTN connectivity to Microsoft Teams.
The solution's infrastructure is hosted in over 35 data centers on all continents, has no single point of failure and offers an availability rate of 99.999%.
Main features
Telephony & business calls
➤ High-quality VoIP telephonyHD videoconferencing for up to 200 participants
➤ Instant messaging and presence management
➤ Native application available on Windows, macOS, iOS and Android
Centralized management platform
➤ HD video meetings with or without account
➤ Screen sharing, participant management, recording
➤ Intuitive interface integrated into the main application
Instant messaging & presence
➤ Real-time chat between collaborators
➤ Presence indicators (available, busy, absent...)
➤ Conversation history synchronized across all devices
Integrated virtual fax
➤ Sending and receiving faxes without hardware
➤ Automatic archiving and digital document management
➤ Secure exchanges
Main features
Professional telephony
● Unlimited calls, SMS & fax, local number portability, DID
● Multi-level automatic switchboard
● Call recording
● Visual voicemailMusic on hold
● Intercom
● Calling number display, call filtering/blocking, NPD
● Call forwarding and transferCall waiting, call parking
● Three-way calling
● Call bundling
● Silent listening, third-party entry
● Queues
● Presence management
Videoconferencing and collaboration
● HD video and audio, up to 500 participants
● One-click content sharing and collaboration tools
● Automated meeting summaries, catch-up notes for late arrivals
● YouTube streaming
● End-to-end encryption
● Cloud recording
● Calendar integration
● Customization, advanced moderator controls
● Integration with conference room hardware
Instant messaging
● Exchange messages and share files with any user listed in the global corporate directory
● Group messaging for message exchange and file sharing in public or private chat rooms, accessible by invitation only
● One-click voice or video call from a chat
● Direct response from the notification window
Centralized management
● Access control and provisioning by employee type
● Mass provisioning
● Multi-site management, emergency calls
● Cost management
● Administration with mobile app
Advanced analysis
● Emotional analysis of conversations
● Call quality and usage analysis, reports
● Call transcription, search tools, trend analysis
● Customizable dashboards
Artificial intelligence at the service of users
The UCaaS 8x8 solution harnesses the power of AI to lighten workloads, harmonize teams and synthesize information for every conversation, discussion and meeting. From meeting transcriptions and summaries to voicemail and discussion summaries, AI reconstructs the context teams need to work effectively.
Transcription of calls, voice messages and meetings
Summary of meetings and discussions
Automatic identification and tracking of actions
Catch-up summary of the meeting for latecomers
Suggested answers with tone options
Inappropriate language detection
AI learning for corporate language recognition
Safety & compliance
➤ Cloud hosting certified ISO 27001, SOC 2
➤ Data encryption in transit and at rest
➤ Secure authentication and fine-tuned user management
➤ RGPD compliant
