Microsoft Teams integration

Deliver a seamless customer experience with a certified solution designed to interact with Microsoft Teams

8x8 Contact Center for Microsoft Teams is a Microsoft-certified solution that integrates the voice and collaboration features of Microsoft Teams into the omnichannel customer journey. Designed to meet the needs of companies already using Teams for their internal communications, this solution enables agents to manage voice, chat, email and social network interactions without leaving their main workspace.

Main features

Highlights

Omnichannel customer journey, managing voice, chat, e-mail and social networking channels from the Teams interface

Two-way chat and real-time presence synchronization between agents and Teams users

Access to all 8x8 contact center functionalities (routing, intelligent queues and IVR, AI, supervision, reporting, etc.).

Unlimited external calls via Teams' native interface to 48 countries with global PSTN connectivity and 99.999% uptime

Native integrations with Dynamics 365, Salesforce, ServiceNow, Zendesk, etc.

Benefits for companies

Fast, flexible deployment

No gateway required

Cost reduction

Unlimited external calls, Teams contact center and voice consolidation with a single provider

Global collaboration

Agents can chat, escalate and transmit information to Teams users in real time

Improving the customer experience

Integrated AI, sentiment analysis, intelligent assistants and quality automation

Simplified administration

Centralized management in the 8x8 administration portal

Reliability and compliance

Microsoft-certified solution, 99.999% SLA

A few examples of use

● Front office / back office interconnection
● Integration of Teams-equipped resources to absorb peak workloads
● Integration with existing CRM / ERP tools